1. Service
Fudge Fetch provides recurring and one-time pet waste removal services as scheduled with the client. Access to the yard/property must be safe and free of hazards at the time of service.
2. Scheduling & Cancellations
- If you need to cancel or reschedule, please provide at least 24 hours’ notice.
- Missed visits due to locked gates, aggressive pets, or unsafe conditions are billed as if service was completed.
- Severe weather or unsafe conditions may delay or reschedule service at our discretion.
3. Payment
- Payment is due upon completion of service or as outlined in your estimate/plan.
- Invoices not paid within 5 days may incur a late fee.
- Returned payments may include a processing fee.
4. Access & Property
- Client must ensure access to the yard (unlocked gates, clear paths, etc.).
- We will be careful entering and exiting the property. However, Fudge Fetch is not responsible for damage to property caused by normal wear (e.g., frozen locks, weak gates).
5. Health & Safety
- Waste is bagged and disposed of in accordance with local regulations.
- Fudge Fetch does not handle aggressive animals. We request that animals area always kept inside during time of service unless special arrangements are made. If a pet poses a threat, service may be skipped and billed.
6. Liability
- Fudge Fetch is not liable for illness, injury, or property damage beyond the scope of normal, careful service.
- Client remains responsible for the condition of their property, pets, and outdoor environment.
7. Termination of Service
Either party may terminate recurring service with at least 2 days notice. Outstanding balances remain due.
8. Updates to Terms
We may update these Terms & Conditions from time to time. The most current version is always available at: https://fudgefetch.com/terms-and-conditions/.